Sales department
To learn more about our offer or to start a partnership, please contact our sales representative.
by phone:
Monday to Friday, 8:00 - 16:00
or by e-mail:
sprzedaz@genesismobo.comSupport after go-live
GenesisMobo device service
We repair and maintain the equipment we design and manufacture ourselves, so we know it from the electronics to the software. Our service department accepts requests Monday to Friday, 8:00–16:00.
Service from the manufacturer
One company is responsible for the electronics, the software and the repairs. We diagnose faults at the source and detect some of them before the driver notices:
- self-diagnostics and device health checks from a laptop
- fault alarms from on-board devices and displays go straight to our service team
- automatic diagnostics check video recording continuity
- we provide the software for downloading recordings free of charge
Scope of service
On-board devices
Recorders, cameras, telematics units, voice and emergency communication kits and LED displays.
Remote diagnostics
We check the device remotely and book a visit to the vehicle only when it is needed.
Software
We maintain and develop the software used to operate our systems.
Terms in the contract
The scope of service, how faults are reported and the response time are agreed in the contract with the operator or transport authority.
How to report a fault
Report
Report the fault in ENAS, our in-house module available in the Time4BUS platform, or by phone or email. Give the vehicle number and a description of the problem.
Diagnosis
We check the device status remotely or arrange a visit.
Repair
We repair or replace the device and check that the whole system works.